First Empire — Delete your account

Confirm account deletion

This page explains how to delete your First Empire account and your data, and what happens after you ask. You can do it in the Game, or from this page if you can't log in.

1. Delete your account in the Game

1. Log in to First Empire.
2. Open ⚙️ Settings.
3. Tap "Delete my account" and type your password to confirm.

Your account is deleted 3 days after you ask. To cancel, log in during those 3 days and tap "Cancel deletion" in Settings.

2. Can't log in? Ask for deletion here

Enter your username and the email address linked to your account. If they match, we will send a confirmation link to that email. The link works for 24 hours. Your account is deleted 3 days after you confirm, and you can still cancel by logging in during that time.

3. No email on your account?

If your account has no confirmed email, or you can't open that email any more, contact us and tell us your username. We may ask you a few questions to check that the account is yours.

• Contact support from the game's support page (Support in the Game menu).
• Ask the team on our Discord server.

4. What we delete

• Your account: username, password (stored only as a secure hash), email address, language and settings.
• Your castle, buildings, army, resources, rubies, items, quests and event progress.
• Your messages in world chat and alliance chat.
• Private messages you sent and private messages you received.
• Your block list, and other players' blocks of you.
• Your alliance membership, invitations and requests.
• Notification subscriptions, login sessions and the list of IP addresses used to log in.
• Activity logs about your account, including your ruby spending history, and your support tickets.

5. What we keep, and for how long

• Payment records (what was bought, the amount, the date and the payment provider's reference) are kept for up to 5 years, because the law requires it for tax and so we can handle refunds and chargebacks.
• Battle reports in other players' inboxes stay, with your name replaced by "Deleted player".
• Reports other players sent about chat messages stay for moderation, without your name and without your message.
• Backups of the game database are overwritten within 14 days.

Our payment partner keeps its own records of your payments under its own privacy policy. To ask it to delete them, contact it directly.

Read more in our Privacy Policy.